Social Media & Customer Service

Maybe you’ve noticed, or maybe you’ve done this yourself. Social media has become the place where customers reach out (or post) about their experiences with companies. It’s the fastest and easiest way to get a company to notice you.

With that being said, it’s SUPER important to have a social media customer service game plan.

Decide an overall tone that you’d like to use, and maybe even write out some sample responses to possible complaints.

Make sure your social media team is prepared to answer any and all questions. Plus, not everything will be a complaint! Potential customers may reach out with questions about your product or services, and your team should know how to respond.

Need help managing your social media and messages? Send us an email at meghan@girouardsocialmedia.com.